@import "https://fonts.googleapis.com/css2?family=Poppins:wght@400;500;600&display=swap";:root{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--ink:#f4f4f2;--muted:#929692;--line:#ffffff1a;--panel:#121413db;--panel-strong:#111311;--black:#080a09;--white:#fff;--danger:#d99797;--danger-soft:#9a3f3f1f}*{box-sizing:border-box}html{scroll-behavior:smooth}body{color:var(--ink);letter-spacing:.025em;background:radial-gradient(circle at 82% 4%,#ffffff0e,#0000 32rem),#080a09;margin:0;font-family:Poppins,Arial,sans-serif;font-size:16px}button,input,textarea,select{font:inherit}button,a{-webkit-tap-highlight-color:transparent}.site-shell{min-height:100vh}.topbar{border-bottom:1px solid var(--line);-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);z-index:10;background:#080a09e6;justify-content:space-between;align-items:center;gap:28px;height:78px;padding:0 clamp(20px,4vw,64px);display:flex;position:sticky;top:0}.brand{color:inherit;align-items:center;gap:18px;text-decoration:none;display:inline-flex}.brand-logo{width:118px;height:auto;display:block}.brand>span{color:#b9bcb9;letter-spacing:.17em;text-transform:uppercase;white-space:nowrap;border-left:1px solid #fff3;padding-left:18px;font-size:9px;font-weight:500}.header-actions{align-items:center;gap:18px;display:flex}.profile-chip{color:#c6c9c6;align-items:center;gap:9px;font-size:11px;display:flex}.profile-dot{background:#fff;border-radius:50%;width:7px;height:7px;box-shadow:0 0 0 4px #ffffff12}.signout-link{color:#777c78;text-transform:uppercase;letter-spacing:.08em;cursor:pointer;background:0 0;border:0;padding:0;font-size:10px;text-decoration:none}.signout-link:hover{color:var(--ink)}.hero,.summary-grid,.workspace-grid{width:min(1180px,100% - 40px);margin-left:auto;margin-right:auto}.hero{min-height:0;color:var(--ink);justify-content:space-between;align-items:end;gap:42px;padding:72px 0 42px;display:flex}.hero>div{max-width:760px}.eyebrow{color:#9a9e9a;letter-spacing:.2em;text-transform:uppercase;margin:0 0 13px;font-size:9px;font-weight:600}h1,h2,h3,p{margin-top:0}h1{letter-spacing:-.025em;max-width:720px;margin-bottom:17px;font-size:clamp(44px,6vw,70px);font-weight:400;line-height:1.03}.lede{max-width:650px;color:var(--muted);margin:0;font-size:14px;line-height:1.75}.primary-button{color:#101211;letter-spacing:.08em;text-transform:uppercase;cursor:pointer;background:#fff;border:1px solid #fff;border-radius:3px;justify-content:center;align-items:center;gap:11px;min-height:48px;padding:0 22px;font-size:11px;font-weight:600;text-decoration:none;transition:background .18s,color .18s,transform .18s;display:inline-flex}.primary-button:hover{color:#fff;background:0 0;transform:translateY(-1px)}.primary-button span{font-size:18px;font-weight:400;line-height:1}.primary-button.full{width:100%;margin:10px 0 19px}.primary-button:disabled,.refresh-button:disabled{opacity:.5;cursor:not-allowed;transform:none}.secondary-button{color:#d5d7d5;letter-spacing:.07em;text-transform:uppercase;cursor:pointer;background:0 0;border:1px solid #3b403c;border-radius:3px;justify-content:center;align-items:center;min-height:42px;padding:0 17px;font-size:10px;font-weight:600;text-decoration:none;display:inline-flex}.secondary-button:hover{border-color:#737873}.summary-grid{grid-template-columns:repeat(3,1fr);gap:14px;margin-bottom:20px;display:grid}.summary-card{background:var(--panel);border:1px solid var(--line);border-radius:7px;align-items:center;min-height:105px;padding:22px 28px;display:flex}.summary-card strong,.summary-card span{display:block}.summary-card strong{font-size:28px;font-weight:400;line-height:1}.summary-card div span{color:var(--muted);letter-spacing:.12em;text-transform:uppercase;margin-top:8px;font-size:9px}.workspace-grid{grid-template-columns:minmax(0,1fr) 320px;gap:20px;padding-bottom:72px;display:grid}.ticket-panel,.submit-card{background:var(--panel);border:1px solid var(--line);border-radius:7px}.panel-heading{justify-content:space-between;align-items:center;padding:27px 27px 21px;display:flex}.panel-heading h2,.submit-card h2{color:var(--ink);letter-spacing:-.01em;margin-bottom:0;font-size:26px;font-weight:400}.refresh-button,.filter{color:var(--muted);cursor:pointer;background:0 0;border:0}.refresh-button{letter-spacing:.08em;text-transform:uppercase;padding:9px 0 9px 20px;font-size:10px}.refresh-button:hover,.filter:hover{color:var(--ink)}.ticket-tools{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:20px;min-height:55px;padding-right:25px;display:flex}.filter-row{border-bottom:1px solid var(--line);gap:24px;padding:0 27px 15px;display:flex;overflow-x:auto}.ticket-tools .filter-row{border-bottom:0;flex:1;padding-bottom:0}.filter{letter-spacing:.04em;white-space:nowrap;border-bottom:1px solid #0000;padding:17px 0 14px;font-size:10px}.filter.active{color:#fff;border-color:#fff}.search-box{border:1px solid var(--line);color:#737873;background:#0c0f0d;border-radius:3px;align-items:center;gap:7px;min-width:175px;height:32px;padding:0 10px;display:flex}.search-box input{width:100%;color:var(--ink);background:0 0;border:0;outline:0;font-size:10px}.search-box input::placeholder{color:#666b67}.ticket-row{border:0;border-bottom:1px solid var(--line);width:100%;min-height:102px;color:inherit;text-align:left;cursor:pointer;background:0 0;justify-content:space-between;align-items:center;gap:20px;padding:20px 27px;transition:background .18s;display:flex}.ticket-row:hover{background:#ffffff06}.ticket-row:last-child{border-bottom:0}.ticket-id{color:#7f847f;letter-spacing:.09em;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:9px}.ticket-copy h3{color:#ededeb;margin:7px 0;font-size:13px;font-weight:500}.ticket-copy p{color:var(--muted);margin:0;font-size:10px}.status-badge{color:#b9bdb9;letter-spacing:.09em;text-transform:uppercase;background:0 0;border:1px solid #4a4f4b;border-radius:99px;flex:none;padding:7px 10px;font-size:8px}.status-badge.active{color:#e3e5e3;background:#ffffff09;border-color:#737873}.status-badge.completed{color:#101211;background:#f0f0ee;border-color:#f0f0ee}.status-badge.canceled{color:#999e99;background:#ffffff05;border-color:#414642}.submit-card{background:linear-gradient(145deg,#181b19,#101211);align-self:start;padding:28px}.submit-card h2{margin-bottom:16px;line-height:1.12}.submit-card>p:not(.eyebrow){color:var(--muted);font-size:12px;line-height:1.7}.privacy-note{border-top:1px solid var(--line);color:#7f847f;text-align:center;padding-top:17px;font-size:9px}.lock-dot{color:#fff;margin-right:5px}.connection-banner,.error-banner{color:#bdc0bd;background:#ffffff0a;border:1px solid #434844;border-radius:4px;align-items:center;gap:10px;width:min(1180px,100% - 40px);margin:-22px auto 20px;padding:12px 15px;font-size:10px;display:flex}.connection-banner span{background:#fff;border-radius:50%;flex:none;width:7px;height:7px}.error-banner{color:#e2aaa4;background:#e0655b12;border-color:#704946;justify-content:space-between}.error-banner button{color:inherit;cursor:pointer;background:0 0;border:0;text-decoration:underline}.empty-state{text-align:center;flex-direction:column;justify-content:center;align-items:center;min-height:310px;padding:54px 24px;display:flex}.empty-mark{color:#777c77;border:1px solid #343934;border-radius:50%;place-items:center;width:48px;height:48px;margin-bottom:18px;display:grid}.empty-state h3{margin-bottom:8px;font-size:22px;font-weight:400}.empty-state p{color:var(--muted);font-size:11px}.skeleton-row{pointer-events:none;justify-content:flex-start}.skeleton-row>span{background:#202320;border-radius:50%;width:38px;height:38px;animation:1.5s infinite pulse}.skeleton-row>div{flex:1}.skeleton-row i{background:#202320;width:65%;height:9px;margin:6px 0;animation:1.5s infinite pulse;display:block}.skeleton-row i+i{opacity:.7;width:40%}@keyframes pulse{50%{opacity:.45}}.modal-backdrop{z-index:50;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#000000c7;justify-content:center;align-items:center;padding:24px;display:flex;position:fixed;inset:0}.modal{width:min(720px,100%);max-height:calc(100vh - 48px);color:var(--ink);background:#111311;border:1px solid #303530;border-radius:8px;padding:36px;position:relative;overflow:auto;box-shadow:0 30px 100px #0000008c}.modal h2{color:var(--ink);letter-spacing:-.02em;margin:0 46px 10px 0;font-size:34px;font-weight:400}.modal-intro{color:var(--muted);font-size:12px}.close-button{border:1px solid var(--line);color:#b8bcb8;cursor:pointer;background:0 0;border-radius:50%;width:36px;height:36px;font-size:20px;position:absolute;top:24px;right:24px}.close-button:hover{background:#ffffff0a}.form-row{grid-template-columns:1fr 1fr;gap:14px;display:grid}.field{flex-direction:column;gap:8px;margin-bottom:17px;display:flex}.field>span,.detail-section>span,.detail-grid span,.detail-meta span{color:#858a85;letter-spacing:.1em;text-transform:uppercase;font-size:9px;font-weight:600}.field em{color:#666b66;margin-left:5px;font-size:8px;font-style:normal;font-weight:400}.field input,.field select,.field textarea{width:100%;color:var(--ink);background:#0b0d0c;border:1px solid #303530;border-radius:3px;outline:0;font-size:12px}.field input,.field select{height:45px;padding:0 13px}.field textarea{resize:vertical;padding:13px;line-height:1.6}.field input:focus,.field select:focus,.field textarea:focus{border-color:#777c77;box-shadow:0 0 0 3px #ffffff0a}.field input::placeholder,.field textarea::placeholder{color:#5d625d}.upload-field{text-align:center;cursor:pointer;background:#0c0e0d;border:1px dashed #3c413c;border-radius:4px;flex-direction:column;justify-content:center;align-items:center;min-height:115px;padding:22px;display:flex}.upload-field:hover{border-color:#767b76}.upload-field input{opacity:0;width:1px;height:1px;position:absolute}.upload-field strong{margin:7px 0 4px;font-size:11px}.upload-field small{color:#6f746f;font-size:8px}.upload-icon{color:#fff;font-size:20px}.file-list,.attachment-list{margin:12px 0 0;padding:0;list-style:none}.file-list li{border-bottom:1px solid var(--line);color:#bfc2bf;justify-content:space-between;padding:9px 11px;font-size:10px;display:flex}.file-list small{color:#707570}.form-error{color:#e2aaa4;background:#e0655b12;border:1px solid #704946;border-radius:3px;margin:14px 0 0;padding:10px 12px;font-size:10px}.form-actions{justify-content:flex-end;align-items:center;gap:10px;margin-top:22px;display:flex}.detail-backdrop{justify-content:flex-end;padding:0}.detail-modal{border-width:0 0 0 1px;border-radius:0;width:min(620px,100%);height:100vh;max-height:none;padding:42px}.detail-topline{align-items:center;gap:12px;margin:4px 50px 19px 0;display:flex}.detail-modal h2{font-size:31px;line-height:1.2}.detail-meta{border-top:1px solid var(--line);border-bottom:1px solid var(--line);grid-template-columns:repeat(2,1fr);gap:18px;margin:28px 0;padding:17px 0;display:grid}.detail-meta strong,.detail-grid strong{color:#d7dad7;overflow-wrap:anywhere;margin-top:6px;font-size:11px;font-weight:500;display:block}.detail-section{margin:27px 0}.detail-section>p{white-space:pre-wrap;color:#b1b5b1;margin:10px 0 0;font-size:12px;line-height:1.75}.detail-grid{grid-template-columns:1fr 1fr;gap:18px;display:grid}.attachment-list li{border:1px solid var(--line);color:#bdc0bd;border-radius:3px;margin-top:8px;padding:10px 12px;font-size:10px}.muted-copy{color:#6f746f!important}.conversation-section{border-top:1px solid var(--line);margin-top:32px;padding-top:27px}.conversation-heading{justify-content:space-between;align-items:end;gap:18px;margin-bottom:16px;display:flex}.conversation-heading>div>span{color:#858a85;letter-spacing:.1em;text-transform:uppercase;font-size:9px;font-weight:600}.conversation-heading h3{color:var(--ink);margin:5px 0 0;font-size:23px;font-weight:400}.conversation-heading .refresh-button{padding:8px 0 8px 14px}.comment-list{flex-direction:column;gap:10px;display:flex}.comment{border:1px solid var(--line);background:#ffffff06;border-radius:5px;padding:14px 15px}.comment.from-portal{border-left-color:#aeb2ae}.comment-meta{justify-content:space-between;align-items:center;gap:12px;margin-bottom:8px;display:flex}.comment-meta strong{color:#e3e5e3;font-size:10px;font-weight:600}.comment-meta span{color:#737873;font-size:8px}.comment>p{white-space:pre-wrap;color:#afb3af;overflow-wrap:anywhere;margin:0;font-size:11px;line-height:1.65}.comment-form{border-top:1px solid var(--line);margin-top:18px;padding-top:18px}.comment-form .field{margin-bottom:10px}.comment-form-footer{justify-content:space-between;align-items:center;gap:16px;display:flex}.comment-form-footer small{color:#747974;font-size:8px;line-height:1.5}.comment-form-footer .primary-button{min-height:40px;padding:0 16px}.detail-footer{border-top:1px solid var(--line);color:#707570;justify-content:space-between;align-items:center;margin-top:32px;padding-top:18px;font-size:9px;display:flex}.linear-link{color:#fff;text-underline-offset:3px;font-weight:500;text-decoration:underline}.cancel-section{border-top:1px solid var(--line);margin-top:30px;padding-top:22px}.danger-button{min-height:40px;color:var(--danger);letter-spacing:.09em;text-transform:uppercase;cursor:pointer;background:0 0;border:1px solid #765454;border-radius:3px;padding:0 16px;font-size:9px;font-weight:600}.danger-button:hover{border-color:var(--danger)}.danger-button.solid{color:#fff;background:#8d4444;border-color:#8d4444}.danger-button:disabled{opacity:.55;cursor:not-allowed}.cancel-confirmation{background:var(--danger-soft);border:1px solid #704949;border-radius:4px;padding:16px}.cancel-confirmation strong{color:#efc0c0;font-size:12px}.cancel-confirmation p{color:#c28f8f;margin:6px 0 16px;font-size:10px;line-height:1.6}.cancel-actions{justify-content:flex-end;gap:9px;display:flex}.access-page{background:radial-gradient(circle at 75% 20%,#ffffff0f,#0000 28rem),#080a09;place-items:center;min-height:100vh;padding:24px;display:grid}.access-card{border:1px solid var(--line);background:var(--panel);color:#fff;text-align:center;border-radius:8px;width:min(560px,100%);padding:54px}.brand-mark.large{border:1px solid #ffffff57;border-radius:50%;place-items:center;width:58px;height:58px;margin:0 auto 22px;font-size:24px;display:grid}.access-card h1{color:#fff;margin:0 auto 18px;font-size:44px;font-weight:400}.access-card>p:not(.eyebrow){color:var(--muted)}.access-card .secondary-button{margin-top:18px}.login-form{text-align:left;margin-top:28px}.login-form .primary-button{margin-bottom:0}@media (max-width:780px){.topbar{height:68px}.brand-logo{width:104px}.brand>span,.profile-email{display:none}.hero{flex-direction:column;align-items:stretch;padding-top:52px}.hero .primary-button{align-self:flex-start}.summary-grid{grid-template-columns:1fr}.summary-card{min-height:82px}.workspace-grid{grid-template-columns:1fr}.submit-card{grid-row:1}.ticket-tools{flex-direction:column;align-items:stretch;padding:0 18px 16px}.ticket-tools .filter-row{padding-left:0;padding-right:0}.search-box{width:100%}.modal{padding:29px 20px}.close-button{top:18px;right:18px}.form-row,.detail-grid{grid-template-columns:1fr;gap:0}.detail-modal{height:100dvh;max-height:100dvh;padding:calc(70px + env(safe-area-inset-top)) 22px calc(34px + env(safe-area-inset-bottom));overscroll-behavior:contain}.detail-modal .close-button{top:calc(14px + env(safe-area-inset-top));z-index:4;background:var(--panel);position:fixed;right:14px;box-shadow:0 0 0 8px #111311eb}.detail-meta{grid-template-columns:1fr}.comment-form-footer{flex-direction:column;align-items:stretch}}@media (max-width:480px){.topbar{padding-left:18px;padding-right:18px}.brand-logo{width:94px}.signout-link{display:none}.hero,.summary-grid,.workspace-grid{width:calc(100% - 28px)}.hero{padding-top:40px}h1{font-size:42px}.panel-heading,.ticket-row{padding-left:18px;padding-right:18px}.ticket-row{flex-direction:column;align-items:flex-start}.modal-backdrop{align-items:flex-end;padding:0}.form-modal{border-radius:12px 12px 0 0;max-height:94vh}.form-actions{flex-direction:column-reverse;align-items:stretch}.form-actions>*{width:100%}.cancel-actions{flex-direction:column;align-items:stretch}.access-card{padding:38px 22px}}
